GDPR Compliance Statement

1. Our Commitment to GDPR

Although maple-prism operates primarily in Australia, we recognize that some of our website visitors may be residents of the European Union. We are committed to complying with the General Data Protection Regulation (GDPR) for all EU residents whose personal data we process.

2. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you explicitly agree to provide information for specific purposes (e.g., marketing communications)
• Contract Performance: When processing is necessary to fulfill our service agreements with you
• Legitimate Interests: When we have a legitimate business need that does not override your fundamental rights
• Legal Obligation: When we must process data to comply with legal requirements

3. Your GDPR Rights

If you are an EU resident, you have the following rights regarding your personal data:

3.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.

3.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

3.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

3.4 Right to Restriction of Processing

You can request that we limit how we use your data in certain circumstances, such as while we verify data accuracy or assess legitimate grounds for processing.

3.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

3.6 Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes at any time.

3.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you. We do not currently engage in automated decision-making.

4. Data Protection Officer

For GDPR-related inquiries, you may contact our data protection representative:

Email: [email protected]

5. International Data Transfers

As we are based in Australia, personal data collected from EU residents will be transferred to and processed in Australia. We ensure appropriate safeguards are in place for such transfers, including:

• Implementing standard contractual clauses approved by the European Commission
• Ensuring adequate security measures protect data during and after transfer
• Limiting data transfers to what is necessary for service provision

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service provision and customer relationship management
• Legal, accounting, and regulatory compliance requirements
• Resolution of disputes and enforcement of agreements

When data is no longer required, we securely delete or anonymize it.

7. Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Staff training on data protection principles
• Incident response procedures for data breaches

8. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

9. Children's Data

We do not knowingly collect or process personal data from children under the age of 16 without verifiable parental consent. If we become aware of such collection, we will take steps to delete the data promptly.

10. Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Subject line: GDPR Rights Request

We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two additional months, and we will inform you of any such extension.

11. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

12. Updates to This Statement

We may update this GDPR Compliance Statement to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or by email.

13. Contact Information

For questions about our GDPR compliance or to exercise your rights:

maple-prism
Data Protection Officer
Email: [email protected]
Address: 127 Garden View Terrace, Brisbane QLD 4000, Australia