Privacy Policy

1. Introduction

maple-prism ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maple-prism.com or use our garden care services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Property information (address, size, garden characteristics)
• Service preferences and requests
• Communication history with our team
• Payment and billing information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device identifiers
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our garden care services
• Process service requests and schedule appointments
• Send you service updates, invoices, and administrative communications
• Respond to your inquiries and provide customer support
• Analyze website usage to improve user experience
• Comply with legal obligations and resolve disputes
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with contractors, suppliers, or service providers who assist in delivering our services
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically maintained for seven years for business and tax purposes.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us at [email protected]

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

maple-prism
Email: [email protected]
Address: 127 Garden View Terrace, Brisbane QLD 4000, Australia